At Drinkzo, we strive to deliver high-quality water products and a smooth customer experience. Please review our Cancellation & Refund Policy to understand how order changes, cancellations, and refund requests are handled.

1. Order Cancellation

a. Before Order Processing

Customers may cancel their order before it enters the processing/dispatch stage. To request cancellation, contact us at (contact@getdrinkzo.com) with your order details.

b. After Order Processing/Dispatch

Once an order has been processed or dispatched, cancellation may not be possible. In such cases, please refer to our Returns & Refunds section.

2. Returns & Refunds

a. Eligibility

Refunds may be granted only if:

• The product was damaged during delivery

• The product was defective or contaminated

• The wrong item was delivered

• Order was not delivered within the committed time (due to operational issues)

For hygiene and safety reasons, opened, used, or tampered products are not eligible for return or refund.

b. Condition of Product

Returned items must be:

• Unused and sealed

• In original condition

• Accompanied by receipt or proof of purchase

3. Non-Refundable Situations

Refunds or cancellations are not applicable in cases such as:

• Customer change of mind after delivery

• Incorrect address provided by customer

• Delivery failure due to recipient unavailability

• Product opened, consumed, or partially used

4. Refund Processing

If a refund request is approved:

• Refunds will be issued to the original payment method

• Processing may take 7–14 business days, depending on the payment provider

5. Delivery Issues

In cases of delays due to logistics, weather, operational challenges, or force majeure events, Drinkzo will attempt timely resolution but cannot guarantee refunds unless the order is rendered undeliverable.

6. Contact & Support

To initiate a cancellation, return, or refund request, contact us at:
(Insert Email / Phone / Support Details)

Include:

• Order ID

• Full Name

• Issue Description

• Photo/video evidence (for damaged/defective items)

7. Policy Changes

Drinkzo reserves the right to modify this policy at any time. Updates will be posted with an amended “Last Updated” date.